Privacy Policy

Account information: name, email address, phone number, and a password (stored as a secure hash — we never store your password in plain text).

Vehicle information: make, model, year, color, fuel type, license plate, and whether the fuel door locks, so drivers can locate and safely fuel your vehicle.

Delivery location information: the address and precise coordinates (latitude and longitude) you provide for a delivery, and any access notes you add (e.g. gate codes, parking instructions).

Payment information: our payment processor, Stripe, collects and stores your card details directly. FuelExpress receives only a tokenized reference to your payment method, along with limited details such as card brand, last four digits, and billing zip code. We never receive or store your full card number or security code.

Order and membership history: orders placed, fuel quantities requested and delivered, fees charged, and membership plan and billing history.

Driver location data: if you use the FuelExpress driver app, we collect your device's location while you are online and while an active delivery route is in progress, so we can dispatch orders, calculate routes, and show customers accurate delivery tracking. On iOS this may include location collection when the app is not in the foreground during an active route; on Android this is collected via a foreground service with a persistent notification while a route is active. We do not collect driver location when you are offline.

Device and usage information: app version, device type, and general diagnostic and usage information to help us maintain and improve the Service.

• To create and manage your account and process orders and membership billing.
• To dispatch drivers, calculate routes, and provide real-time delivery tracking.
• To calculate applicable fees, authorization holds, and final charges.
• To communicate with you about orders, membership, and account activity.
• To provide customer support and respond to inquiries.
• To detect, prevent, and investigate fraud, abuse, or safety issues.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We share information only with:

• Stripe, our payment processor, to process payments, authorization holds, and refunds.
• Drivers, who receive the delivery location, vehicle details, and access notes necessary to complete your order.
• Service providers who help us operate the Service (such as cloud hosting, mapping, and notification providers), under confidentiality obligations consistent with this Policy.
• Legal and safety purposes, where required to comply with law, respond to legal process, or protect the rights, property, or safety of FuelExpress, our users, or the public.

Our website uses cookies and similar technologies necessary for the site to function (such as keeping you signed in) and, where used, basic analytics to understand site usage and improve the Service. You can control cookies through your browser settings; disabling cookies may affect site functionality.

We retain your information for as long as your account is active and as needed to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete or anonymize it.

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission and hashed password storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can review and update your account and vehicle information in the app at any time. You can turn off membership auto-renewal in your account settings. Depending on where you live, you may have additional rights over your personal information, such as the right to request access to, correction of, or deletion of your data, or to opt out of certain uses. To exercise these rights, contact us at support@fuelexpressnwa.com. We will respond consistent with applicable law and may need to verify your identity before fulfilling a request.

The Service is not directed to, and may not be used by, anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (such as an in-app notice or email) before the changes take effect.

[FuelExpress LLC — confirm exact legal entity name and state of formation before publishing]
[Insert registered agent / business notice address before publishing]
support@fuelexpressnwa.com